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If you have any questions, please contact us by filling out the below form. We will get back to you as soon as possible.
 
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According to statutory provisions n°78-17 of January 6th, 1978 modified concerning the computing, concerning the files and concerning the liberties as regards the treatment automated of personal data, LUDI allows you the erasure of the personal data seizure in its forms, a recapitulative e-mail is automatically sent to you and a link in the latter allows you the total abolition of your informations.
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LEGAL NOTICES

General terms and conditions of use of the site and the services offered:

Welcome to our website, www.ludi-france.com. We do our best to ensure that the information on this website is accurate and up to date and reserve the right to correct information on the site at any time without prior notice. LUDI accepts no liability whatsoever for any inconvenience or damages, direct or consequential, regardless of the causes, nature or consequences, arising from the use of this site. Use of this site constitutes full acceptance of these terms and conditions and disclaimers.

Use of the http://www.ludi-france.com site implies full acceptance of the general terms and conditions of use set out below. These terms and conditions of use are subject to change or addition at any time. Users of the http://www.ludi-france.com site are therefore advised to check them regularly.

This website is normally accessible to users at all times. Any interruption to access due to maintenance shall be at the discretion of http://www.ludi-france.com and, in the case of such interruption, reasonable efforts shall be made to inform users in advance of the scheduled dates and times of the maintenance.

 Publisher, hosting and design:

Under Article 6 of French Act No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the http://ludi-france.com site are hereby notified of the identity of the various parties involved in creating and monitoring the website:

Owner: Muriel Charrier/Philippe Berruer – Managers – Montbazon, France.

Web designers: SC-Web and Stéphanie Bidault.

Party legally responsible for website content: JBM SAS.
The party legally responsible for website content can be an individual, company or organisation.

Webmaster: SC-Web.

Credits: the legal notices were created by SC-Web.

Photo credits : Benjamin Dubuis Photographe http://www.benjdubuis.net/

Alexandre Yagoubi Idrissi http://www.photographetours.com/

Web host: OVH – 2 rue Kellermann – 59100 Roubaix – France.

Management of personal data:

For the purposes of these terms and conditions, “user” is defined as any internet user using the aforementioned site, www.ludi-france.com. In France, personal data is protected by French Act No. 78-87 of 6 January 1978, French Act No. 2004-801 of 6 August 2004, Article L. 226-13 of the French Penal Code and the European Directive of 24 October 1995.

On the www.ludi-france.com website, the owner of the site only collects personal information relating to the user for the purposes of certain services offered by the www.ludi-france.com site (dealing with enquiries made using the contact form, managing customer relations). Users provide this information with full knowledge of the facts relating to its use, in particular when they enter this information themselves. Users of the www.ludi-france.com site are informed of whether or not the information they are asked to provide is mandatory. In accordance with the provisions of Articles 38 et seq. of French Act 78-17 of 6 January 1978 relating to information technology, records and privacy, all users have a right to access, rectify, delete and object to the personal data relating to them. To exercise this right, send your request to www.ludi-france.com by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing in the form of a signed letter accompanied by a copy of a piece of identification bearing the signature of the individual named on the document, providing the address to which the reply should be sent.

No personal information relating to a user of the www.ludi-france.com site is published without the knowledge of the user, exchanged, transferred, passed on or sold in any form to third parties.

The databases are protected by provisions of the French Act of 1 July 1998 implementing European Directive 96/9 of 11 March 1996 on the legal protection of databases.

FAQ

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Have you ever questions ?

We have listed here your most frequently asked questions about our products. If you Can not find the answer to your question? Do not hesitate to contact us, we will answer you with pleasure.

How do you guarantee the quality and safety of your products ?

It all begins the moment the product is first developed, long before it hits the market. We take the time to carefully research our designs and choose the safest materials for our products. Further, our products undergo several quality control tests before they get into your children's hands. Depending on the product, a laboratory of experts carries out additional tests to make sure it conforms to European regulations. In order to ensure consistent quality and safety, every shipment of our products is thoroughly tested.

Here at LUDI, your child's safety is our #1 priority !

 

What is this "CE" marking ?

The mandatory CE marking is used on any of our products that are classified as "toys". It means that the product in question conforms to European regulations.

 

What does "conforms to safety requirements" mean ?

This mandatory statement must be affixed to products classified as "childcare articles". It declares that these products have met European safety regulations.

 

How can I take care of my LUDI products ?

Foam-based products are machine washable (cold). A bathtub would do the job nicely, as well !
The mattresses in our bedding products (portable beds, pop-up cradles, portable tents, etc.) are machine washable. All of our polyester, PVC, and plastic products can be cleaned with a damp cloth.
The calendars can be dry-cleaned.

 

My "foam puzzle mat" smells...

This unpleasant (but not harmful) odour is sometimes noticed when the product is opened. Simply allow it to air out for 24 hours and/or wash it before use.

 

What's formamide ?

Formamide is a chemical that can be used as a softening agent and deodoriser in numerous plastic products, foam mats in particular. Increasingly well-known by the general public, it became regulated for use in foam "puzzle mats" in 2011. ALL LUDI products containing formamide conform to the regulations in force.

 

What are phthalates ?

Phthalates are regulated chemicals that can be found in plastic materials. They are used to make plastics more flexible. ALL our products containing phthalates conform to the regulations in force.

 

What's bisphenol A ?

Bisphenol A (BPA) is a regulated chemical that can be found in resins and plastics used for dummies and baby bottles. Our products are BPA-free.

 

One foam mat is nice, two is even better, but are they all compatible ?

No, because we've developed two distinct LUDI Foam Mat product lines.
- Basics: ref. 1050/1051/1052/1053/1054 All compatible with themselves.
- Standards: ref. 10004/10005/1006/10006/ All compatible with themselves.
With the exception of the playpen carpets Ref. 1015 / 10003 / 10002 / 10001, which are only compatible with each other.

 

I'm missing a piece from my calendar, what can I do ?

It's quite simple, all you have to do is contact us via the contact page of our website, specifying the subject of your question. We'll respond in under 48 hours (service with a smile, we promise!). For any other enquiries, please return to the shop where you purchased your product.

 

What do the ages printed LUDI products mean ?

The ages printed on our packages are meant for use as sales aides, but they are not hard and fast rules. They are intended to help you decide which product to choose for your child. However, please be aware that if this logo appears on the package PICTO INTERDIT MOINS 3 ANS this means that the product could be dangerous for children under 36 months.

 

Your products are great, where can I find them ?

LUDI products are available in toy shops and shops carrying child care products all over mainland France, in the French Overseas Departments and Territories, and through our international distributors. For more information, have a look at the list of our sales locations.

 

I can't seem to refold one of your products, how do you do it ?

Ah yes, that can happen… especially with our pop-up products that sometimes require a helping hand. That's why we've made a collection of videos that demonstrate the proper ways to fold these products.

 

I have a blog and I'd like to form a partnership with you, how should I go about doing that ?

Wow, nice of you to think of us! First off, you can contact us, making sure to mention your blog's address, as well as the various links leading to your Facebook/Google+/Twitter/Pinterest, etc. accounts. We'll have a look and get back to you in under 48 hours.
If this has not fully answered your question, please contact us again soon !

 

What's cadmium?

Cadmium is a metallic chemical element that can be used to stabilise plastics. ALL LUDI products containing cadmium conform to the regulations in force.

 

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LUDI, French brand to JBM, child care and toy market specialist.
For child since birth to height years old.


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Agence de l'Environnement et de la Maîtrise de l'Energie